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POSTAGE

Here at Root'd Plants, we process orders every Monday/Tuesday with Monday 9am being our cut-off time each week. Any orders placed after this time will be posted the following Monday/Tuesday.

Postage is FREE when you spend over $149, under $150 we charge a flat rate of $20. 

We post orders in chronological order. If you place two orders in the same week and would like to combine them to save on postage, please contact us at theteam@rootdplants.com.au as we do not automatically do so. If the orders have already been packed and/or sent we cannot guarantee that we can combine them so please get in contact as soon as the second order is placed so we can accommodate you. 

We post our orders from our nursery in Sydney, NSW (Australia).

 

QUARANTINE STATES

Live plants can only be posted directly to NSW, ACT, QLD, VIC, SA. Plants can be sent to WA, NT and TAS via a plant concierge. Please see our blog on quarantine states for more information.

 

CORRECT POSTAGE INFORMATION

When you place an order with Root'd Plants, you will receive an order confirmation. If you do not receive a confirmation and you have checked your junk folder, please contact us at theteam@rootdplants.com.au. We will check that the email entered is correct, update if required, and send you a confirmation email. 

When you receive your order confirmation please check that the information provided - most importantly your address details - are correct. If the incorrect details are provided, your order will be returned to us via Standard Post (AusPost). We cannot resend your order until this arrives back to us. If we are required to resend your order, you will be charged $20 to cover the postage to get your items to you. If you notice that your postage details are incorrect please contact us ASAP so we can update your details prior to sending. 

 

AUSTRALIA POST

We use the Australia Post Express Service for all our parcels. Shipping time guidelines are provided by Australia Post. You can view them here. Time can be affected by many external factors (most recently C-19 and flooding), however most parcel are delivered in 1-2 days. 

By default we have given AusPost the authority to leave your parcel in a safe place if nobody is at the address provided. If a space cannot be deemed safe to leave, the parcel will be taken to your local AusPost shop. If you would prefer your parcel not to be left if unattended, please contact us at theteam@rootdplants.com.au and we will require a signature upon delivery for your parcel. 

You will receive tracking details. Please get in contact if you do not receive your tracking by EOD Tuesday, please check your junk emails before contacting theteam@rootdplants.com.au.

 

INTERNATIONAL POST

We don't post internationally as exporting plants is difficult to do from Australia but some businesses do offer this service. You can buy from us and get your order shipped directly to them. They then can organise exportation to you. You can organise this through the following website (prior to purchase): https://monstera.com.au/plant-export-service/.

All plants pictured are considered an accurate representation of the plant you will receive. It represents the rough size, colour and condition. These are plants however and due to changes in climatic conditions and plant variation there will be minor differences and seasonal changes.

We are now adding in 'Transport risk' in the product description as some plants are more delicate than others and/or find transport stressful. We will rate in terms of Low, Medium or High risk and discuss specifically to the plant in question. If this information is not provided yet please feel free to reach out via email to ask. Please also note that if plants are sent with new leaves that haven't had the chance to harden off they are susceptible to physical damage in transit as the slightest touch can cause it. 

Please note that we use 'Bugs for Bugs' regularly as a preventative control measure for pests. These predatory bugs are administered in vermiculite. This vermiculite is sprinkles onto the leaves and sometimes remains. 

We know that sometimes it's hard to get an idea of the size of the plant your are purchasing. Photos can make plants look bigger than they actually are. That's why we've made it easy. In each listing you will notice a photo with a background with lines drawn. These lines are distanced 5cm away from each other and the photographs are taken straight on with products against the wall. These photos will be the best indicator of size.