Spend over $149 and postage is free! Postage is a flat rate of $20 under the $150 spend. When sales occur the free postage offer may not be available, postage will be still be capped at $20.
When you check out, you provide your email address. AusPost will then use the email address provided to send tracking updates to you.
Here at Root'd Plants we post every Monday and Tuesday. Cut-off for orders each week is Sunday 8pm. Any orders placed after this time will be posted the following week.
Plants are posted in soil in the pots they are grown in.
Yes, this is very important to us at Root'd Plants. Our boxes are cardboard and can be re-used/recycled and are biodegradable. We use landfill biodegradable sticky tape to secure your plants in transit. We then cushion your plants with biodegradable corn starch packing fillers. We use no plastic in our packaging.
Yes, however this service is limited. Please email firstname.lastname@example.org with the order numbers you wish to combine. Orders can only be combined if the previous order has not been posted yet. Please note that two orders that are both using a discount code cannot be combined.
No worries, just get in touch with us ASAP at email@example.com with the correct address so we can manually update it prior to sending. If the order has already shipped get in contact with AusPost as they may be able to redirect it. If they can't it will be returned to sender and second postage fee will be invoiced to resend the parcel.
Root'd Plants uses AusPost to deliver plants (almost) Australia wide. We post directly to all non-quarantine states (NSW, ACT, SA, QLD, VIC). We do not send directly to quarantine states (WA, NT, TAS), however quarantine states can still purchase from Root'd Plants. Please read our blog 'How to purchase plants when you live in a Quarantine State' for more information.
Root'd Plants is based in Sydney, NSW (Australia). If you live in Western Australia (WA), Tasmania (TAS) or the Northern Territory (NT) your state is considered a quarantine state. This means any plants coming in or out must be inspected by biosecurity to protect the native flora and fauna and our agricultural industry from invasive plants, pests and/or disease.
If you are in a quarantine state, the only way you can purchase plants from us is through a plant concierge. Please contact Jo from Home of Houseplants or Bob from Rare Plants for more information. You can also check out our blog 'How to purchase plants when you live in a Quarantine State' for more information and contact details for Jo and Bob.
We want our customers to be happy with their purchase and we pack accordingly! Sometimes things can go wrong in transit and we are here to help you. Please get in touch within 48 hours of delivery at firstname.lastname@example.org. Please include pictures.
Root'd Plants uses AusPost as its carrier. We have worked with AusPost since we first opened in 2016 and we have minimal issues with them. If your order has been delayed in transit however, please directly contact AusPost as they will have the most up-to-date information to provide you. If your order gets lost in the mail please get in touch at email@example.com so we can work with AusPost and refund your order.
Yes, we do home delivery in Sydney! It costs $25 for us to personally deliver to your home. Spend over $99 and it's free! We deliver plants to any address in Sydney with an approved postcode (you can check your postcode when checking out). We deliver on either Tuesday or Wednesday each week. You don't have to be home, we will leave the delivery in a safe spot. Please let us know if there is a preferred place to leave your order by emailing firstname.lastname@example.org. We do not take responsibility for any orders that go missing after we deliver and if there is no safe spot to leave your order then we won't deliver but will return it to our head office. If this occurs a re-delivery fee or postage will apply.
Please drop us an email (email@example.com) as we have to manually add each postcode. We will consider your location and if it fits in with our delivery routes we will add your postcode to the list. Thanks
We do not have pick-up available at this time, however you can get your plants personally delivered by us straight to your home or work!
No, currently we are only online
Yes, we do. Head to the 'Gifts' section on the website. We have both Gift Vouchers and Gifts Ideas available.
Sure can! Please contact us at firstname.lastname@example.org with your order number and the message for your giftee.
Stock is added all the time. If you are after something that is currently out of stock please leave your email on the product page to be notified as soon as it is back in!
Yes! When plants are out of stock there is a space to leave your email to be notified of a restock.
Yes, sign up to have an account with us and sign up for the 'Got Root'd Rewards' program that will see you earning cash with every spend. Simply click on the 'Rewards' button bottom right of the page once logged into your account. There you will find your rewards status.
Absolutely! Refer a friend and give them 10% off their first order which will also get you 10% off your next order! Sign up to have a Root'd Plants account and you will become eligible for both our rewards and referral programs. Simply click on the 'Rewards' button bottom right of the page once logged into your account. There you will find your rewards status and referral codes.
We do when we can. Shoot us an email to email@example.com and we will see what we can do.
We are continuously propagating and replenishing our stock however all plants (even the same species) grow at different rates. We cannot determine when our re-stocks will be - we wait until the plants are ready and established to eliminate any risk for you! The best way to find out when a plant is being re-stocked is to sign up for an email notification. You can do this on the product page of the item you are waiting for. Thanks!
Yes, use the discount code 'SAVE5NOV' to save $5 off your order. This discount code can only be used once, if your order is over $55 (not including shipping) and expires on the 30th November, 2022. Please note that only one discount code can be used per order.
We do not process refunds based on a change of mind, so please make sure you are happy with your order before you purchase. On the rare occasion that we will process a cancellation, please note, there is a 10% cancellation fee. This is to cover the transaction fees that we get charged when an order is placed that aren't refunded to us. Thanks for understanding.