我们温柔的花园杆 - 苔藓生长杆

Here at Root'd Plants:

1. We process orders every Monday/Tuesday (Sunday 8pm cut-off). Any orders placed after this time will be posted the following Monday/Tuesday.

2. Postage is FREE when you spend over $200, under $200 we charge a flat rate of $22. 

3. We post orders in chronological order. If you place two orders in the same week and would like to combine them, please contact us at theteam@rootdplants.com.au.

If the orders have already been packed and/or sent we cannot guarantee that we can combine them so please get in contact as asap. 

4. We post our orders from our nursery in Sydney, NSW (Australia).

QUARANTINE STATES

Live plants can only be posted directly to NSW, ACT, QLD, VIC, SA. Plants can be sent to WA, NT and TAS via a plant concierge. Please arrange prior to purchasing.

CORRECT POSTAGE INFORMATION

When you place an order with Root'd Plants, you will receive an order confirmation. If you do not receive a confirmation and you have checked your junk folder, please contact us at theteam@rootdplants.com.au. We will check that the email entered is correct, update if required, and send you a confirmation email. 

When you receive your order confirmation please check that the information provided - most importantly your address details - are correct. If the incorrect details are provided, your order will be returned to us via Standard Post (AusPost). We cannot resend your order until this arrives back to us. If we are required to resend your order, you will be charged $22 to cover the postage to get your items to you. If you notice that your postage details are incorrect please contact us ASAP so we can update your details prior to sending. 

AUSTRALIA POST

We use the Australia Post Express Service for all our parcels. Shipping time guidelines are provided by Australia Post. Time can be affected by many external factors (most recently C-19 and flooding), however most parcel are delivered in 1-2 days. 

By default we have given AusPost the authority to leave your parcel in a safe place if nobody is at the address provided. If a space cannot be deemed safe to leave, the parcel will be taken to your local AusPost shop. You will receive tracking details. Please get in contact if you do not receive your tracking by EOD Tuesday, please check your junk emails before contacting theteam@rootdplants.com.au.

INTERNATIONAL POST

We don't post internationally as exporting plants is difficult to do from Australia but some businesses do offer this service. Please arrange prior to purchasing.

Do you have more questions? Check out our FAQ page here.

All plants pictured are considered an accurate representation of the plant you will receive.

If plants are numbered, then you are purchasing the plant pictured.

If the plant is not numbered the rough size, colour and condition is represented by the picture provided. These are plants, however, and due to seasonal changes and plant variation there will be minor differences between the plants supplied.

Please also note that if plants are sent with new leaves that haven't had the chance to harden off they are susceptible to physical damage in transit. 

Do you have more questions? Check out our FAQ page here.

We know that sometimes it's hard to get an idea of the size of the plant your are purchasing. Photos can make plants look bigger than they actually are. That's why we've made it easy.

We either state the size of the pot that the plant is in or in the listing you may find a photo with a background with lines drawn. These lines are distanced 5cm away from each other and the photographs are taken straight on with products against the wall.

Do you have more questions? Check out our FAQ page here.

Do you have more questions? Check out our FAQ page here.